Pro Stone Countertops (“Company,” “we,” “us,” or “our”) is committed to protecting your personal information and ensuring transparency about how we collect, use, and safeguard your data. This Privacy Policy outlines our practices when you interact with us, whether through our website [URL], by using our services, or through other forms of communication. Your privacy is important to us, and we aim to handle your data responsibly and securely. By accessing or using our services, you consent to the collection and use of information in accordance with this Privacy Policy. Please review this policy carefully to understand how your data will be handled and protected.

1. Information We Collect

We collect personal and non-personal information to provide and improve our services. Personal information includes your name, email address, phone number, billing and shipping addresses, and payment details, which are processed securely by third-party providers. Non-personal information such as IP addresses, browser types, operating systems, and clickstream data is collected to analyze trends and enhance your experience. Cookies and other tracking technologies are also used to gather insights into how you interact with our website. These tools help us provide a tailored experience and ensure the efficient operation of our services. We strive to collect only the information necessary to meet these objectives.

2. How We Use Your Information

The information we collect is used for several purposes, including delivering and maintaining our website and services effectively. We use your data to process transactions, confirm orders, and provide timely customer support. Additionally, we may use your information to improve our offerings and communicate updates, promotions, or relevant notifications. Data analysis helps us refine user experiences and ensure our website functions optimally. In cases of legal compliance or dispute resolution, your information may also serve as a resource. All information is processed securely, prioritizing your privacy and aligning with our commitment to transparency and trustworthiness.

3. Sharing Your Information

Your personal information is not sold, rented, or traded to third parties. However, we may share your data with trusted service providers who perform tasks such as payment processing, shipping, and analytics on our behalf. These providers are obligated to handle your information securely and for authorized purposes only. In compliance with legal obligations, your data may be disclosed in response to lawful requests by public authorities. If our business undergoes a merger, acquisition, or asset sale, your information may be transferred as part of the transaction. We ensure such transfers are consistent with this Privacy Policy, and your rights are protected.

4. Your Data Protection Rights

Depending on your jurisdiction, you have specific rights regarding your personal data. These include the right to access your data, request corrections, or have it deleted under certain circumstances. You can also request restrictions on data processing or ask for your information in a portable format. Additionally, you may object to certain uses of your data, such as for marketing purposes. To exercise these rights, please contact us at [Email]. We will respond promptly and ensure your request is addressed in accordance with applicable laws. Protecting your data and respecting your rights are our priorities.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy. This duration is determined by factors such as the nature of the data, the reasons for collection, and legal requirements. When your data is no longer needed, we securely delete or anonymize it to prevent unauthorized access. Our data retention practices are regularly reviewed to ensure compliance with applicable regulations. We are committed to managing your information responsibly and ensuring it is used solely for legitimate purposes. Rest assured, your data is handled with the utmost care throughout its lifecycle.

6. Cookies and Tracking Technologies

Cookies and tracking technologies are essential tools we use to enhance your experience and gather valuable insights. These tools help us analyze website traffic, understand user behavior, and deliver personalized content. By using cookies, we can improve the functionality of our website and ensure it meets your needs. You have the option to manage or disable cookies through your browser settings. However, disabling cookies may impact certain features of our website. We aim to balance the benefits of these tools with your privacy, using them only to improve our services and provide a seamless user experience.

7. Security Measures

We implement robust technical and organizational measures to protect your personal data from unauthorized access, alteration, or destruction. These include secure servers, encryption, and regular security assessments to maintain a safe environment for your information. While no system can guarantee absolute security, we strive to minimize risks and ensure your data is handled responsibly. It is also important to take precautions when sharing personal information online. We are committed to addressing any potential vulnerabilities promptly and transparently, continuously enhancing our security practices to safeguard your privacy.

8. Third-Party Links

Our website may contain links to third-party websites for your convenience. These external sites operate independently and have their own privacy policies, which we recommend reviewing before sharing personal information. We are not responsible for the practices or content of these websites and encourage you to exercise caution when interacting with them. By providing links, we do not endorse or assume responsibility for their policies or actions. Protecting your privacy is our priority, and we encourage informed decision-making when navigating external platforms.

9. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 13. Our services are designed for use by adults and are not intended for children. If we become aware that a child has provided personal information, we will take immediate steps to delete it from our records. Parents or guardians who believe their child has shared information with us are encouraged to contact us for assistance. We are committed to maintaining a safe environment for all users and ensuring compliance with regulations protecting children’s privacy.

10. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or comply with legal requirements. Significant updates will be communicated through our website or other appropriate channels to keep you informed. We encourage you to review this policy regularly to stay updated on how your information is protected. Your continued use of our services following any changes constitutes acceptance of the revised Privacy Policy. Transparency and accountability are integral to our approach, and we are committed to keeping you informed about how your data is managed.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at [Email] or call us at [Phone Number]. You can also reach us by mail at [Address]. We are committed to addressing your inquiries promptly and transparently, ensuring your experience with us is positive and secure. Your privacy is important to us, and we value the trust you place in Pro Stone Countertops to handle your information responsibly.